FAQ

Our Candles

What are your candles made from?

All our candles are made with a premium coconut soy wax blend, cotton wicks, and high-quality fragrance oils. They’re hand-poured in small batches in regional Victoria.

Are your candles non-toxic?

Yes! Our candles are free from phthalates, parabens, and paraffin. We only use ingredients that are safe for you and your home.

How long do your candles burn for?

Burn time varies by size. Our medium candles burn for approximately 40+ hours, while our small ones burn for around 20+ hours.

Shipping & Returns

How long will it take to receive my order?

We aim to dispatch orders within 2–3 business days. Shipping times vary depending on your location in Australia. We use Australia Post to ship your orders.

How is my order packaged?

Each candle is carefully wrapped and cushioned in eco-friendly, recyclable materials including packing peanuts, brown paper, hex wrap and boxes. We aim to make every unboxing feel like a gift - whether it’s for yourself or someone else.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $60.00 Australia-wide.

Do you ship internationally?

Not yet, but we’re working on it. Join our mailing list to be the first to know when we do.

Candle Care & Safety

How can I make my candle last longer?

Always trim your wick to 5mm before lighting and allow the wax to melt to the edges on the first burn. This helps prevent tunnelling and gives an even burn.

What’s the best way to put out my candle?

We recommend using a snuffer or gently dipping the wick into the wax to extinguish it. This minimises smoke and helps the wick relight cleanly next time.

Why is my candle tunnelling?

Tunnelling happens when the wax doesn’t melt all the way to the edges. To avoid it, always let the first burn last 2–3 hours so a full melt pool forms.